I provide services as a coach, consultant and trainer in knowledge and information management, focusing particularly on the human and personal side of knowledge sharing and communication technologies.

My contribution is aimed at realising the full potential of web and intranet technologies through a coaching process that brings people, processes and technology into a productive balance.

Coaching for Knowledge and Information Management

My goal in coaching is to increase the effectiveness of individuals and groups in the use of existing information and communication systems. A key component is nurturing a vision for the benefits of knowledge sharing. I focus on the internalisation of new methods and developing the sense of ownership upon which the success of organisational strategies and IT investments depends.

Read more on Coaching for Knowledge and Information Management.

Profiling of Knowledge and Information Practices

The service I offer is to produce a knowledge profile that enables an organisation to understand and develop its existing knowledge management practices. The profile will indicate ways in which business strategy can be adapted to build greater levels of trust and openness within the organisation and with partners in the value chain, and to turn knowledge resources into an enabling factor for enhanced business competitiveness.

Read more on Knowledge Profiling.

Training and Deployment for specific collaborative software solutions

I offer training support or project management for the deployment of collaborative software solutions. Effective deployment depends both upon issues of technology and upon human factors. The latter includes communication of vision and strategy, nurturing a sense of ownership, and training that is customised to the needs of the learner.

For further information, or to explore how I may be able to help your organisation, please contact me at paul "at" towlson.com